Who we are
A team of experts who help scale and improve customer experience operations for your business.
Forefront Connect provides agile, scalable, CX solutions for businesses and organisations of any size. Whether you need help with call handling, short term growth management or creating a long-term customer success strategy, our team brings years of experience helping some of the most high-profile brands in the most competitive marketplaces.

Let’s face it, your business is nothing without customers. Their experience determines whether or not they buy again or even recommend you to others.

A great customer experience can make the difference between growing or shrinking sales, or a good or bad Trustpilot score. Forefront’s team of experts can demonstrably improve the experience for your customers, helping you to build your brand and increase customer retention.

At a time when you may be experiencing rapid change, you need rapid, flexible solutions. We can help you figure out what’s needed and get it done.

What we do
Contact
We provide scalable, flexible, fully remote, UK contact centre resources that can support your CX operations.
Inbound and Outbound
Out-of-hours support
Multi-Lingual
UK Based Agents
Journey
How are your customers accessing key information, and is your CX team best equipped to provide answers effectively?
Mapping
Design
Integration
Tech support
Insight
We focus on the metrics that matter, and use tried and tested research methods to provide actionable insight.
Operational excellence
Customer Insight
Custom Reporting
Quant and Qual
Consultancy
We apply our wealth of experience to your unique circumstances and help you figure out what needs to be done.
Growth Management
Customer Acquisition
Infrastructure
Communications
Our experience
Our team
Michael Hantman

Customer
Acquisition

Customer
Experience

Consumer Insight

Campaigns

Richard Hudson

Sales and Telesales

Organisation transformation

Sourcing and
procurement

Contract management

John Forrest

Rapid Scaling

CX Team
management

CX Journeys

Customer Support

Ann Jordan

Partnerships
and JV’s

New Markets

Consumer Insight

Campaigns

Alex Crowley

Strategic
Communications

Customer insight

Campaigns

Crisis
communications

Katie Flynn

Recruitment

Training

Staff Management

Systems and infrastructure

Michael Hantman

Customer Acquisition

Customer Experience

Consumer Insight

Campaigns

Richard Hudson

Sales and Telesales

Organisation transformation

Sourcing and
procurement

Contract management

John Forrest

Rapid Scaling

CX Team
management

CX Journeys

Customer Support

Ann Jordan

Partnerships
and JV’s

New Markets

Consumer Insight

Campaigns

Alex Crowley

Strategic
Communications

Customer insight

Campaigns

Crisis
communications

Contact us
For further information, contact us on
0203 885 9750