Delivering quality customer service is not just about problem solving, it’s also about creating a first class experience for all your customers, building your brand and increasing customer retention.

We developed Forefront Connect specifically to support fast-growing businesses that are experiencing a surge in customer engagement (calls, emails, chat requests, etc), enabling them to rapidly expand or improve their customer support function.

We specialise in delivering flexible, scalable contact centre operations for organisations of any size – whether it’s a short-term, change management project or as part of your long-term customer success strategy. We always allow ourselves to be guided by our clients’ ethos and brand image and we understand how important it is to provide professional customer support especially when dealing with rapid or seasonal changes in business volume.

Forefront’s remote-first model offers our clients instant access to a limitless talent pool of experienced customer service professionals from all over the UK.  Our process is entirely bespoke to your business needs – this is not an off-the-shelf service and there are no minimum contract requirements. Our hand-picked customer service agents fit seamlessly into your team – anytime, anywhere.

We can provide:

• Inbound/Outbound Call Handling

• Out of Hours

• Overflow

• Email

• Chat Support

• Multilingual Support

• UK-based Agents

• Tech Support