We help you rapidly

create, expand and improve

your customer support team

We deliver both small and large-scale contact-centre operations for organisations of any size.

From start-ups to nationally known brands and even election campaigns, we have been providing our clients with the trained and experienced agents they need to ensure the high-quality customer service they demand.

Our experience

Who we are

Forefront Connect is a UK based, full-service contact centre established to help businesses meet the growing demand for customer engagement in a rapidly changing world.

With a proven track record of quickly scaling up and managing both in-house and remote call centre operations, we are ideally placed if you need to move fast.

Regardless of size, if you have a requirement for an experienced, professional contact centre either for a short-term project or as part of your long-term customer service strategy, please get in touch for a free consultation.

How we can help

Our expert team rapidly assesses your needs and delivers a bespoke action plan – no matter the size of your business. We cover everything: agent recruitment and training, team management, technical support, internal communications, customer engagement and quality control.

We make sure you have first class customer support, so your business can focus on what it does best.

If you urgently need to create and scale up a customer support function

If you are looking to take your existing team to the next level

If your business is undergoing rapid change

The team

Richard Hudson      

Planning and resource management Over twenty years’ experience in call centre management in both hands on managing call centre staff as well as indirectly delivering business results through outsourced suppliers.

Michael Hantman

Rapid Scale partnerships Extensive experience building and managing contact centres for inbound and outbound. Michael has scaled up a physical call centre operation from 2 operatives to 150 within three months. This volume of agents was maintained for 2 years servicing one single client.

John Forrest

Projects Director John has more than 30 years’ experience in managing customer service operations both internally and externally.  He has managed campaigns in the commercial, political and charity sectors in both the UK and the United States.

Alex Crowley

Communications / Research Alex has over ten years’ experience advising clients on communications and research in high profile, high stakes settings. He served as Political Director to Boris Johnson on the 2008 and 2012 London Mayoral election campaigns, the 2019 Conservative leadership election and worked in Downing Street. He’s advised blue chip clients such as British Airways, Ford, UPS and John Lewis.

Katie Flynn

Staff management Katie is highly experienced in Customer Service, Management and Training. Having expanded her skills in Market Research, Non-Profit Organisations and Law. Katie manages our recruitment and training programmes.

Anthony Hind

Tech and Data Tony has more than 15 years’ experience in managing the tech and data side of contact centre operations.  He has managed teams of all sizes for campaigns in the commercial and political sectors. He oversees the tech infrastructure, and reporting element of Forefront Connect client campaigns 

Client feedback

Following the launch of our new Covid Testing product, we needed a Customer Support solution to meet an overwhelming volume of customer enquiries.

Forefront understood our situation and rapidly provided us with a team of 10 agents. Within 30 days they had responded to a backlog of over 5,000 emails, created an integrated call handling system and reduced our response times to less than 30 minutes.  Our TrustPilot rating increased from 2.8 to 4.0 and we now have a scalable C/S solution which we can manage in-house.

Ann Jordan
Chief Commercial Officer

Working with us

Great agents, fast  

Let’s face it – customers want to talk to real people. We can vet, hire and train great customer service agents fast, expanding your team with the flexibility to fit your needs. We can deliver, from £17p/h, per agent:

I  Recruitment I

Training  I

Management  I

Scheduling  I

Payroll  I

Great agents, fast  

Let’s face it – customers want to talk to real people. We can vet, hire and train great customer service agents fast, expanding your team with the flexibility to fit your needs. We can deliver, from £17p/h, per agent:

I  Recruitment 

Training  

Management  

Scheduling  

Payroll  

Full service scale up

Is your product suddenly in demand? Do you have an urgent need for a customer support function where none previously existed? Then we are the solution! Our expert team, with years of experience, will get you up and running within days. Day rate from £250.

I  Inbound/Outbound I

Tech Support  I

Management  I

 Communications  I

Policy  I

Full service scale up

Is your product suddenly in demand? Do you have an urgent need for a customer support function where none previously existed? Then we are the solution! Our expert team, with years of experience, will get you up and running within days. Day rate from £250.

I Inbound/
Outbound

Tech Support

Management  

 Communications

Policy

Contact us

For further information, contact us on 0203 885 9750

    Contact Us

    0203 885 9750